At ak44b, your privacy is our responsibility

1 Introduction & Scope of Application

ak44b ("we", "us", or "the platform") is an online gaming service operated for Bangladeshi players. When you use our website, open an account, play games, or contact us, you voluntarily provide certain personal information. This privacy policy explains how we collect that information, what we use it for, and how we keep it secure.

This policy applies to the ak44b website, its mobile version, and all related services. By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services.

We use SSL encryption and modern security measures to keep your information safe. ak44b is committed to ensuring fair play and operating a secure, reliable platform.

2 What Information We Collect

ak44b collects only the information necessary to provide its services. The different types of information are described below:

2.1 Identity Information

The following information is collected for account registration and management:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• National identity card or equivalent identity document details (where applicable)
• Residential address

2.2 Financial Information

The following information may be collected for transaction processing purposes:

• Details of transactions carried out via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal history
• Payment method identifier details (we do not store full card or account numbers)

2.3 Technical and Usage Information

The following information is collected automatically to improve service quality and security:

• IP address, browser type, and operating system information
• Login times and account activity logs
• Gaming history and patterns
• Device identifier information
• Information obtained through cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer support team — via live chat or email — a record of that conversation may be retained. This is used to maintain service quality and to assist you in the future.

3 Purpose of Using Information

We use the information we collect solely for the following legitimate purposes and do not use it for anything unnecessary:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions — deposits and withdrawals
• Running gaming services and managing bonuses and promotions
• Providing VIP program and reward benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access and fraud
• Ensuring account security
• Age verification (confirming 21+)
• Preventing money laundering and other illegal activity

3.3 Customer Service and Communication

• Providing 24/7 live chat and email support
• Sending notifications related to your account and transactions
• Resolving technical issues

3.4 Service Improvement

• Analysing and improving the user experience
• Testing new features and services
• Monitoring platform performance and resolving issues

4 Cookies and Tracking Technologies

ak44b uses cookies and similar technologies to ensure the proper functioning of our platform and to improve your experience. Cookies are small data files stored in your browser.

4.1 The Cookies We Use

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional cookies: Remembering your preferences, such as language settings.
• Analytics cookies: Understanding site usage patterns and helping to improve the service.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may disrupt certain important functions of the platform and affect your gaming experience.

5 Sharing Information with Third Parties

We do not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

We may engage trusted third parties for payment processing (relating to bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and security services. They receive only the information necessary to provide their specific service and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If we are required to disclose information due to a legal obligation or a lawful order from a competent authority, we may be compelled to do so. In such cases, we provide only the minimum amount of information required by law.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity. In such cases, we will notify you in advance and the new entity will be required to comply with this privacy policy.

6 Data Security Measures

ak44b applies the latest technologies and methods to protect your information. Our security infrastructure is built on the following key pillars:

• SSL Encryption: All data transferred between your browser and our servers is encrypted.
• Firewall and intrusion detection: Multi-layered measures to keep servers protected from external attacks.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-factor authentication: An option to verify your account login for added security.
• Regular security reviews: Audits are conducted regularly to identify system vulnerabilities.
• Data access controls: Only authorised staff can access information, and only to the extent necessary.

While we strive to ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. You also have a responsibility for the security of your account — use a strong password and do not share it with anyone.

7 Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Information will be retained for as long as your account remains active.
• After an account is closed, some information may need to be retained for a specific period due to legal obligations.
• Financial transaction records may be retained for an extended period for audit and fraud investigation purposes.
• Once no longer needed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Upon receiving the request, we will verify and correct the information promptly.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to marketing communications. In such cases, we will stop using your information for that specific purpose.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format. Contact our support team to exercise this right.

9 Protection of Minors

ak44b strictly does not provide services to anyone under the age of 21. We have age verification in place at the time of registration and do not collect or retain information from minors. If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.

If you believe a minor has improperly accessed our platform, please notify our support team immediately.

10 Policy Changes

ak44b may amend or update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or technical requirements.

For significant changes, we will send a notification to your registered email and clearly indicate the change on our website. Continued use of the service after an update will be taken as your agreement to the new policy.

We therefore advise you to visit this page regularly and stay informed of any changes.